Helpdesk
IssueView is perfect for your Helpdesk. Our suite of components give you the
ability to really manage your support resources. You can set it up easily, and
quickly. You can be up and running in an hour! With IssueView components, you can
choose the fields you need to track, customize the Workflow process and Email Notifications. And
you don't have to be a programmer to do it. IssueView is easily customizeable by
any one who can work a computer.
- Customer Support Portal: This simple ASP.NET application allows users to
self-register, submit, and update Tickets. It's extremely flexible, and you can
integrate it into your existing web site. Need a demo?
Ask us a question: IssueView Support
- Email Integration: IssueView allows you to monitor multiple email
accounts, and import incoming emails as Tickets. The system is smart
enough to associate replies with the original ticket. You can report and
resolve a problem via an email conversation - without ever opening any IssueView
software - and have it tracked and recorded in IssueView. Try it,
send us an email.
- Knowledge Base: The KB is an invaluable repository for business
intelligence. Your customers can search and find answers for themselves.
You can easily point users to the content they need We use the KB for
instructions, examples and demos. You can paste images, add links to
content, even save files to be downloaded in the database. There's even a button
so you can easily embed a link to an article in an email.
Here's a KB Article
- Custom Forms: You can create HTML forms and submit data directly into
IssueView. So you can track anything - ANYTHING! Have a simple
questionnaire - simple. Need to walk the respondent through a complex process,
using javascript, ajax, and jquery - no problem. Just create your form and POST
it to WebSupport (the Customer Support Portal)
Okay, enough reading about it, let's install IssueView! Here are links to the 4 installers you'll
need to set up your Helpdesk. Install them in order, and you're up and running.
It took me 5 minutes!
Prerequisites: You'll need a computer with SQL Server, and IIS
(they can be on one computer, or on different computers). You can
start out by installing this all on your computer. If you don't have IIS
installed, launch Add/Remove Programs, click on the link on the left to
Add/Remove Windows Components. If you don't have
SQL Server, use this installer
IV60MSDE.exe, then skip to step 2.
- Basic Install: Download the Basic
Installer. The setup will install the Desktop Client (whichy you'll
need for administration), and build the database. If you already have a SQL
Server you can use it. If you need to install SQL Server, you can download
this
installer which includes the SQL Server Desktop Edition (you can support loads
of users with it)
- Customer Support Portal: Download
WebSupport and install it on the IIS Server. The Setup will ask you to
provide the name of the SQL Server where you installed the database in Step 1.
- Knowledge Base: Download IvKB
and install it on the IIS Server. You'll add articles using the Desktop client
installed in Step 1. Just add a new article in the Samples\Knowledge Base
project. It will automatically show up in your Knowledge Base.
- Email Integration: Download IvMonitor
and install it. The IvMonitor is a Windows Service and can be run on any
computer that is generally running. Most people put it on either the IIS Server,
or the SQL Server.
