Email Import

IssueView can monitor an email account and import incoming emails into the database.  But wait, it gets better.  IssueView will associate replies with the original email.  So you can have a 'conversation' about an issue via email, and have it tracked in the database.  This allows you to aggregate all your support personell's cases, and share the workload (and the information). 

Every 5 minutes IssueView checks the monitored email account. If it finds a new email, an issue is created. The Sender of the Email becomes the 'Reported By', the Subject is used for the issue's Abstract, and the body of the email is imported into the main text area of the issue. When IssueView saves the imported issue, email Notifications are generated to the people responsible for monitoring that account. IssueView includes the new Issue's ID in the Subject of the Notification email. This allows us to associate replies with the original issue that got created.

The import process captures attachments in the database. Any images that are embedded in the text of the email, are preserved and embedded in the issue that gets created.

IssueView cal also import formatted data. Let's say you have Fields named 'Reported By', Status, and Priority. You could set the values for these fields by including the following text in an email: