Web Support

IssueView's customer support portal enables your customers to self-register, submit, check, and update issues.  Customers' issues are stored in your IssueView database where your support people can search for patterns, resolve issues, or refer them to the appropriate personel for resolution. 

You can track any fields you like with Web Support. It supports the same Fields as IssueView. Workflow rules are applied, and email Notifications are sent according to your rules.

Web Support is completely flexible. In addition to customizing the input by selecting IssueView Fields, you can create your own custom interface. This goes way beyond editing a .css file and changing some colors. You can create your own forms and submit the data directly into IssueView.

Finally, you can create custom forms for posting data into your database. Coupled with IssueView's Workflow and Notifications, it's a powerful tool for gather data, and resolving issues.